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I’m the director of sales for Avidian Technologies, and the topic today is how to create and execute your CRM strategy. It’s one of the most important topics for anyone that is either considering implementing a CRM, or maybe you’ve already implemented a CRM and you’re interested in the topic of developing a CRM strategy. Ladies and gentlemen, members of the press, all my fans, friends, family, clients, and prospects out there, welcome to the program today! I am delighted to share this topic with you. How to export your Outlook Customer Manager data.